Refund Policy
In order to initiate a return, please contact one of our Esco Bars Direct customer service agents at hello@escobarsdirect.com
At Esco Bars Direct, we stand behind our products 100%. Should you feel the need to return our product, you have 15 days from the date of purchase to initiate the process.
Please contact us at hello@escobarsdirect.com, and one of our Customer Care Representatives would be happy to assist you.
Limited to one return or exchange per customer per month. Only purchases up to $100 qualify for a refund, less shipping costs. Orders over $100 will be approved/denied at Esco Bars Direct sole discretion. We do not accept returns based on taste preference. We typically process approved return/refund requests within 1-2 business days. Any orders shipped back without previous consent will not be eligible for a refund. A written return authorization from an Esco Bars Direct representative is required. We will request feedback regarding the product in question in order to properly process the refund request.
All non-defective returns are subject to a 25% restocking fee and must be unopened.
Please inspect products immediately upon arrival. We do not accept any return/exchange requests for items unless they are proven defective. All return/exchange requests must be made within 15 days of the date of purchase. We can only give store credit for open products. *Shipping is not included and is the responsibility of the customer. *Esco Bars Direct reserves the right to deny any return/exchange requests.
LOST OR STOLEN PACKAGES
3rd Party Carriers will attempt to deliver and may leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. If you suspect your package is lost or stolen contact hello@escobarsdirect.com
INCORRECT ADDRESSES
If a package is returned to us due to address errors, marked "unclaimed" or “return to sender,” or has been deemed undeliverable for any reason by the final carrier, please notify us at hello@escobarsdirect.com. Once the package is delivered back to us, our returns team will process it, refund the subtotal of your order, or for free shipping orders, a 25% restocking fee.